Shipping policy
Shipping Policy
Welcome to Textelo! We strive to provide efficient and reliable delivery services to ensure your satisfaction. Please review our shipping policy for detailed information on our shipping process.
Processing Time
- Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery
- Standard Shipping: Delivery within 3-5 business days. [Insert cost, e.g., $5]
- Express Shipping: Delivery within 1-2 business days. [Insert cost, e.g., $15]
- Free Shipping: Orders above [Insert threshold amount, e.g., $50] qualify for free standard shipping.
Note: Delivery times are estimated and may vary slightly depending on your location and courier service availability.
International Shipping
- International shipping is available to select countries. Delivery times may range between 5-10 business days, depending on the destination.
- Customs, duties, and taxes for international orders are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
- If you have not received your tracking information within 3 business days, please contact us for assistance.
Lost or Delayed Shipments
- If your shipment is delayed or lost, please contact our support team at [Insert contact information] for assistance.
- Claims for lost shipments must be made within 30 days of the expected delivery date.
Changes and Cancellations
- Orders can be modified or canceled within 12 hours of placement. After this timeframe, we may not be able to make changes.